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Session Code: BRE1804
Presenter(s): John, Chris, Tom
Company(s): ServiceNow, ServiceNow, ServiceNow
Abstract:
Making work meaningful for employees may make the difference between being able to hire and retain staff, or struggling to fill vacancies and get work done.
Digital transformation is key to enabling the world of work in government to become more meaningful and driven by purpose and outcomes, by identifying and eliminating many of the menial tasks that employees face in their everyday lives at work. This session will present some findings from a survey that examined the importance of meaningful versus menial work across different industries including government, and found that for millenials in particular, the expectations are high, and that government organizations in particular must do more to eliminate menial tasks. The session examines key menial tasks to digitize in government, how this can be done using the ServiceNow Platform, with some examples in healthcare and other public sectors to show the benefits.
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