- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: BRE1095
Presenter(s): Adam
Company(s): Acorio
Abstract:
In August 2017, North Carolina-based managed services provider (MSP) Peak10 acquired ViaWest and rebranded as Flexential. While both had been industry leaders in the east and west, they now needed to unite the two disparate teams and legacy technology processes built on two separate ServiceNow platforms – all while elevating the best elements of both. Core to that strategy was delivering a world-class user experience to its expanded global corporate customer base of more than 5,000. Hear about Flexential’s strategic and tactical challenges involved in this undertaking, including:
- Migrating away from a domain-separated environment
- Consolidating two companies onto a new ServiceNow instance
- Driving all post-sale and pre-invoicing activities onto one platform
- Enabling partner and customer system integrations with Service Desk
- Creating a new support experience for the entire customer base
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
