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Session Code: CSS0636
Presenter(s): Peter, Lasse
Company(s): BusinessNow, BusinessNow P/S
Abstract:
Many ServiceNow customers find it difficult to keep momentum and drive innovation after the first go-live. To avoid this situation, BusinessNow (Fruition Partners), has developed a transformation model to guide how strategic drivers can be filtered into business value, and from there, to a prioritized roadmap in ServiceNow, as business opportunities are selected for design and development the Design Sprint, and DevOps concepts are driving fail fast and iterative prototyping with the users and stakeholders involved.
At this session you will learn how to build a roadmap for ServiceNow innovation and how to apply concepts like Value Proposition, Product Break Down and Service Models to align Business Expectation to ServiceNow opportunities and End User Experience. The CSI Register will be introduced to drive feed back loops as a concept for Continual Innovation and Improvement.
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