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Session Code: BRE1950
Presenter(s): Ryan Harvill
Company(s): Accenture
Abstract: Join this session to learn how to deploy the ServiceNow mobile apps. You have a service portal and you have agent workspace, now put that experience on-the-go! Enable both your employee and agent interactions from any device with Now Mobile and ServiceNow Mobile Agent. From the simple request to more complex transactions and across capability areas, learn how Accenture successfully introduced this new channel to our 450,000+ user base. This session will include the strategic decisions behind introducing mobile apps into our environment, options for deploying the apps, quick wins vs. long term goals of functionality and transactions that can be enabled on mobile, addressing potential complexities of current applications.
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