- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: BRE0098
Presenter(s): Cameron, Justin
Company(s): Veterans United Home Loans, Veterans United Home Loans
Abstract:
Veterans United Home Loans is one of the nation's largest VA mortgage lenders. In an increasingly competitive market, 24/7/365 availability of systems becomes critical to continue to delivery excellent customer service and ensure our customers can access information about the loan process no matter what time zone they happen to be in.
In this session, Veterans United Home Loans will share how their CMDB has gone from almost non-existent to an essential part of their toolkit in the past two years.
Attendees will learn:
- How Veterans United got buy-in for the CMDB throughout the entire technology division
- About challenges Veterans United faced implementing Discovery/Service Mapping and how those were overcome
- Future plans for deeper integration in the platform (Event Management, Major Incident Management)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
