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Session Code: BRE1762
Presenter(s): John Mingus, Patricl Dietzel, Fritz Byam
Company(s): The Huntington National Bank, Huntington National Bank, ITS
Abstract: Learn how Huntington Bank was able to build a sustainable ITSM program and effectively manage it on the Now Platform to create the opportunity for transformational change. They identified key ITSM pillars, and how the data within each pillar would benefit the program goals to empower future growth and investment. The result was a fully integrated Program that generated operational efficiency, lifecycle and investment reporting, and Executive Level Operating Book reporting. This data driven story transformed the organization by changing the dialogue, and enabled reinvestment in the platform for additional Applications.
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