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Session Code: BRE1629
Presenter(s): Rob Gwatkin
Company(s): Veolia
Abstract: Keeping pace with the constant influx of customer needs for bigger, better, faster and cheaper through new and ongoing projects (both waterfall and agile) while maintaining and operating stable services is a challenge to most. ITBM and ITSM can be even better together! Agile, DevOps and ITIL frameworks can complement each other! The Veolia ITSM CoE has found an excellent balance of quality, pace, agility and stability which helps drive better service capabilities, cost reductions and continuous improvements; an evolution in support of the company's ongoing digital transformation journey. In this session they will describe how they've achieved this and realised level 4 CMMI maturity, DevOps Elite status, and 95%+ scores across all KPI's
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