Increasing same store revenues with digital workflows for retail

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Session Code: BRE2719

Presenter(s): Timothy Alman

Company(s): Aaron's

Abstract: Like most brick and mortar retailers, Aaron’s needs to constantly innovate in-store experiences for their customers. One approach Aaron’s decided to pursue was to retrain store associates to engage customers with more value-add activities. After a short pilot confirmed double digit results, Aaron’s was ready to go. The challenge was that this was a massive re-training process that needed to engage over 6,000 associates across 1800 physical store locations. The training process required a system that could track countless program elements such as 300,000+ surveys completed per day, regional reviews by management teams, daily status reporting, executive dashboards, customized portal access by store and more! And, to make this project just a little more fun, Aaron’s executives wanted this solution built and delivered in just 1 month! Join this session to hear how Aaron’s was able to significantly increase same store revenues with the help of a custom app solution they built on the Now Platform – in just 1 month!