Congratulations to the Innovation of the Year Finalists! Read about the inspiring applications from GE Capital, National Cancer Institute, Oak Ridge National Lab, Swiss Re, and USPS and vote for your favorite.
Risk Vulnerability Assessment Tool Application
A key pillar to operations infrastructure at GE Capital is their Business Continuity Management Program (BCMP). This program encompasses three core processes - crisis management, business continuity and IT disaster recovery. The team modernized the process and provided an easier method to quickly identify top risks with a specific location. They also introduced a capability to also correlate data across location, risk type, frequency, and several other values. The business now has the ability to perform scenario-based risk analysis and can model scenarios where a specific risk takes on more 'weight' due to frequency or geo-political conditions - and all this is done in an automated fashion, allowing the business to respond and identify risks faster. This has provided a single source of record for IT and Business processes for the entire BCMP program, and a modern, browser-based user interface that makes inputting data, analyzing the data, scenario planning and modeling and reporting faster than ever before. This application represents a concrete milestone into becoming a more integrated business where IT is enabling and driving business value.
![RVAT---3--Reporting-Dashboard[1].png](/community/image/serverpage/image-id/162213i497943E7DA454375/image-size/large?v=v2&px=999 "RVAT---3--Reporting-Dashboard[1].png")
KM ² - Knowledge Management & Mobility
Knowledge Management & Mobility, or KM ² is the product of a partnership between the National Cancer Institute and SRA International. KM ² builds a culture of inherent and mutual trust between technicians and customers by giving IT staff focused access to the information they need to provide top-notch service. Technicians scan a QR barcode with a mobile device and are provided immediate access to information such as office floorplans, asset information, detailed customer information, incident history (and creation), device-specific technical documentation, vendor support agreements, information to re-order supplies, and device history. This solution enables the NCI to migrate to a new, improved way of managing and finding documentation and related knowledge. The impact will be realized every day for years to come and from now on, NCI's cancer research and treatment will be more efficiently supported, without frequent disruption.
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Video
Vulnerability Management Module
Oak Ridge National Laboratory suffered a sophisticated cyber-attack in 2011. The damage was extensive and forced ORNL to shut down email and disconnect the entire lab from the Internet. ORNL identifies over 100,000 vulnerabilities each month and each of them has the potential to shut down the lab once again and cost millions of dollars. They were drowning in a sea of unpatched vulnerabilities, and Cyber Security staff did not have a way to adequately assess overall risk. So, in just 4 months, they created the Vulnerability Management Module in ServiceNow, immediately cutting vulnerabilities in half and reducing risk and costs. Now, ORNL have automated vulnerability using a risk-based approach. Daily scans import directly in to the CMDB each night to determine vulnerabilities. Tickets are generated automatically when vulnerabilities are found. Dashboards and reports provide visibility into what vulnerabilities are open, who owns them, and the status of the tickets. This innovation allows ORNL to focus on breakthrough science and R&D without the constant fear of cyber attacks.
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