Session Code: THS3079
Presenter(s): Colter Hammer
Company(s): ServiceNow
Abstract: Gone are the days of waiting for reports to understand issue trends, chat volumes, customer satisfaction scores, and more. Performance Analytics in Customer Service Management means real-time visibility into what's going on in customer service. Join this session to learn what's available out-of-box and how easy it is to build custom reports and dashboards.
