Session Code: BRE1605
Presenter(s): Matthias Lippert
Company(s): Basware
Abstract: Join this session to hear how Customer Support Managers of a global 3-tier customer support organisation with 200+ people use ServiceNow Customer Service Management dashboards and Performance Analytics to operate their business. You’ll learn fundamental support metrics, how to obtain them, and how to use them to manage your organisation's performance and efficiency.
