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05-25-2021
09:30 PM
Session Code: THS1286
Presenter(s): Chris Steinke
Company(s): ServiceNow
Abstract: If you are like most clients, you probably have dozens if not hundreds of KPIs that are being tracked in your system. But - are any of them delivering real business value? When was the last time someone took an action based on a KPI? If one or two of those KPI went missing for a day, or a week, would anyone care? Break the cycle! Join this theater session for a quick primer on picking KPIs and find out how to stop looking in the rear view mirror, and start using KPIs to influence behavior and drive real business value.
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