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Session Code: BRE1077
Presenter(s): Rob Muro, Howard Shaw, John Gonzalez. Luke Morris
Company(s): ServiceNow, ServiceNow, ServiceNow, ServiceNow
Abstract: Take a break from the usual breakout sessions and attend a live, behind the scenes demonstration of how we harness the power of Customer Service Management running on the Now Platform. In this session, we’ll walk you through the bite-size workflows that help our employees and customers stay productive, organized, and efficient when managing their ServiceNow cloud instances. Learn as we share both the agent and customer perspectives. You will see how we use our own products to run our Technical Support to deliver a world-class online experience that earned us a CSAT rating of 9, well above the industry average.
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