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Session Code: CSS1349

Presenter(s): Maarten

Company(s): ServiceNow

Abstract:

How does ServiceNow see maturity on their platform, and the road to effective digital transformation? This session provides an overview of the ServiceNow Platform Maturity Model, the adoption journey we expect our customers to go through, and the considerations and outcomes that our customers can expect as they progress through the different levels of maturity.

This session also provides a sneak peak into the Maturity Check (working title), a solution ServiceNow is planning to develop, which will help customers understand where they are on their maturity journey, what areas of improvement might be to get more value out of the platform and improve their users' satisfaction.