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Session Code: THS1662
Presenter(s): Jed Moss
Company(s): Northern Arizona University
Abstract: Protecting your instance from Mayhem is vital for the future growth and sustainability as ServiceNow grows into a true enterprise application within your organization. As new departments come on to the system, they’ll want to customize, develop, and do things that may have unintended consequences, delaying upgrades, and wasting time fixing issues. As the administrators and product owners, it’s our job to make sure the system is protected. Creating development standards, data policies, and challenging any customization are critical components as the system grows. By protecting you instance from Mayhem, you will guarantee quick and easy upgrades, comprehensive support, and standardized documented customizations / configurations.
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