- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: THS1469
Presenter(s): Anupam Singh, Santosh Das
Company(s): ServiceNow, ServiceNow
Abstract: "This session shall focus on improving customer experiences by guiding users through complex processes and elevating the task flow. In-app training and onboarding can significantly reduce the cognitive overload for users and leads to increased productivity, eventually will act as a effective deflection tool for the support tickets. This session will also highlight the trends in digital adoption and how ServiceNow sees an opportunity here to provide a unified help and guidance framework which shall change the way users learn or get help to complete their tasks. "
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
