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Session Code: CSS1113
Presenter(s): Sai
Company(s): BioGen IT Director
Abstract:
BioGen Inc., a Fortune 250 Global Pharmaceutical, had an audacious goal ahead of them for 2018, drive digital transformation and improve the employee experience, by leveraging ServiceNow across the company. This meant designing and rolling out Global Business Services (GBS) to align their global functions including; HR, legal, finance, technology, and training.
Join BioGen’s Director of IT, Sai Vajha, as he explains the strategic and tactical challenges involved in this undertaking, including:
• Replacing both Salesforce with ServiceNow for HRSD and GBS, and vFire for ITSM
• Dealing with competing methodologies within the program, including ITSM rapid release and a phased GBS approach, to empower their different corporate initiatives
• Onboarding multiple MSPs under an extremely aggressive timeline
• Unifying five discrete global departments, 20,000+ monthly cases— all while following GXP process and maintaining the steady state organization amid all that transformation
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