Are you a customer interested in presenting at Knowledge 2025?

[Gina5]

Customers... start your engines! The customer call for content (CFC) is live for Knowledge 2025. Now is the time to bring gather your pit crew and submit your best stories. The checkered flag is in reach, share your stories on where AI gets to work for you! Deadline for submissions is Jan. 21, 2025.

https://knowledge.servicenow.com/flow/servicenow/k25/cfc/page/home

[Kevin Callaghan]

Is there a list of Sessions from last year? I have 2 ideas for Content but want to be sure its enough to be considered. Reviewing past sessions would be helpful for me. 

Thanks!

[Pat Espin]

Hi Kevin,

I can't give you a direct answer but maybe some advice that maybe it doesn't matter.  When I'm deciding what we should submit for a potential presentation I focus on a few things:

1. Do I have a good story to tell that others would be interested in hearing?  Every organization has areas they have done well and other areas they have struggled with so it is likely if you have a good story to tell, then others out there might be interested in hearing it.  
2. Where is the industry going and how are we addressing that in my organization?  This is the reason for the "it doesn't matter" comment above... the only constant in IT is change.  What was  hot last year, may not be hot this year.   AI is likely to still be a strong subject at K25.  Incident management, probably not.  There are also things people constantly struggle with such as CMDB and Asset.  
3. Ask your sales team or a third party vendor, if you have one, what you do well.  A few years ago, someone suggested that we do a talk on service mapping.  I didn't think we had a good enough story to tell there but we asked our third-party vendor at the time for their opinion.  The answer was "you don't realize how far ahead you are in this space compared to other companies."   As a result, we submitted to do a Service Mapping presentation.  We didn't get accepted that year but we did just present on our service mapping journey at the Holiday SNUG in December.  

All that is to say that understanding last years topics may not be the best indicator on what to submit for this year.  Sorry for the unsolicited comments but hoping they might help.  

[Kevin Callaghan]

Thanks  for your reply. 

I agree with you but have reservations, and still would like to see what topics were covered last year. I suppose its might seem silly but it would be helpful to me. 

[Kevin Callaghan]

I did finally find a list of sessions from 2024. It helps me understand where my ideas might or might now work. 

https://knowledge.servicenow.com/flow/servicenow/k24/sessions/page/catalog?search=&tab.catalogtab=16...