Differentiate attachment deletion by permissions
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12-21-2023 05:03 PM - edited 12-21-2023 05:04 PM
I can attach files to records in a table, but can I distinguish between who can and can't delete attachments? Currently, we are considering whether it is possible to manage the delete attachment button by user role.

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12-21-2023 05:32 PM - edited 12-21-2023 05:33 PM
Hello @Potemi Check below URL for example. You need before-delete business rule on attachment table and have conditions and script has shown in below URL
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0825743
or you could go for delete ACL on attachment table as well
Harish