how disable the restriction to edit that ownership group has?

[MR6]

I'm using knowledge function to share the information of daily tasks.

When a knowledge is created/updated/retired, our team and related team can get a mail notification to catch a newest information all the time.

The related team is various. It is depends on the article's details.

We use ownership group for setting mail address of notifications, but it makes a problem.

It is unuseful that ONLY the members of the ownership group can edit or retire the article.

I understand the function of ownership group is exiting to remove an incorrect edition or retirement of knowledge articles, but it is not suit for our team management.

So I want to disable this restriction of ownership group.

What function do I change the setting of servicenow?

[Community Alums]

HI MR,

You specify user criteria for a knowledge base to control which users are granted access to read and contribute knowledge articles to that knowledge base.

1. Navigate to Knowledge > Administration > Knowledge Bases.
2. Click the link to knowledge base you manage.
3. Add user criteria to the knowledge base.
   1. Depending on the user criteria you want to set, select one or more of the relevant related lists.

      Related list	Description
      Can Read	Users can read knowledge articles in the knowledge base.
      Cannot Read	Users can't read knowledge articles in the knowledge base.
      Can Contribute	Users can create, modify, and retire knowledge articles in a knowledge base. Contribute access to a knowledge base also provides read access to all articles in the knowledge base.
      Cannot Contribute	Users can't create, modify, retire, or read knowledge articles in the knowledge base.

      Note: If the related lists aren't visible, configure the Knowledge form to display them. For more information, see Add a related list to a form.
   2. In the selected related list, add the required user criteria.
      • As a user with the admin role, to add a new user criteria record, click New, specify the required fields, and then click Submit.
      • As a user with the knowledge_manager, knowledge_admin, or admin role, to add an existing user criteria record, click Edit, move the required user criteria from the Collection column to the Knowledge column, and then click Save.
4. On the Knowledge Base form, click Update.

Also, Control access at the knowledge article level through user criteria

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[MR6]

Thanks, Sandeep

I'll check user criteria of the knowledge base.

[Community Alums]

Hi,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[MR6]

Hi

After your answer,  I checked user criteria, but there is not any settings that seems to relate to ownership group.

So I keep looking for another way to resolve the problem.