Custom fields of article template

[John1231]

I have created new article template and also created fields in that template. When I created the new article by using article template that I created which is custom article template. After saving the article then I clicked on view article . Custom fields of custom article template are not getting visible  after clicking on view article. Any solution for this issue??

[Revanth Karra · Accepted solution]

Dear John1231

@John1231 , hope you're doing great! 

There are a few reasons why the custom fields of your custom article template may not be visible after clicking on "view article". Here are some possible solutions:

1. The custom fields are not added to the form.  
   • To add the custom fields to the form,
     1. Go to Navigation
     2. System Administration
     3. Form Designer. Select the form for your custom article template and
     4. Click on the Fields tab. Drag the custom fields from the Available Fields list to the Form Layout list.
2. The custom fields are not visible on the view. 
   • To make the custom fields visible on the view,
     1. Go to Navigation
     2. System Administration 
     3. View Editor. Select the view for your custom article template and
     4. Click on the Fields tab. Drag the custom fields from the Available Fields list to the View Layout list.
3. The custom fields are not visible due to a role or group restriction. 
   • To check for role or group restrictions,
     1. Go to Navigation
     2. System Administration 
     3. Security 
     4. Access Controls. Select the access control for your custom article template and
     5. Click on the Conditions tab. Review the conditions to see if there are any restrictions that are preventing users from viewing the custom fields.

If you have checked all of the above and the custom fields are still not visible, you may need to contact ServiceNow support for assistance.

Here are some additional tips for troubleshooting this issue:

• Try clearing your browser cache and cookies.
• Try using a different browser.
• Try logging out and logging back in to ServiceNow.
• Try creating a new knowledge article using the custom article template and see if the custom fields are visible in the new article.

Kindly, please mark my solution as Helpful/Correct, if applicable. 

Thanks & Regards, 

Revanth. K

Product Test Automation Engineer