How to add a custom new field

ameliasun
Tera Contributor

‎06-24-2025 01:47 AM

Hi Community, 

 

I’m looking for guidance on how to customize the email notifications sent to subscribers of a knowledge base article whenever the author updates the content. 

 

To tailor this notification, I will need to add a custom new field. Previously I got instructions in community. See below. But when I access to ServiceNow>System Definition >Tables, I am not sure if it is the correct place. I can see Name, Type, but no "Label" OR "Knowledge Article form" field is available. Please see the attached screenshot. 

 

Thank you!

 

Instructions-

Add a Custom Field:

-> u_update_note

  • Go to System Definition > Tables

  • Search for kb_knowledge

  • Add a new field:

     

    • Name: u_update_note

    • Type: String or Journal Input

    • Label: Update Message for Subscribers

    • Add it to the Knowledge Article form

 

The previous post-

How to Customize Email Notifications for Knowledge Base Article Updates 

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ameliasun
Tera Contributor

‎06-24-2025 01:49 AM

The screenshot-

How to add a new field.png

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