how to download kb article with images in pdf

Gopinadh2
Kilo Contributor

‎05-20-2021 08:55 AM

I want to export a KB article and it is having images, But when i exported using PDF that KB article was downloaded but images not added to that attachment. Please let me know how can i achieve this.

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Voona Rohila
Mega Patron
Mega Patron

‎05-20-2021 11:14 AM

Refer below links

https://community.servicenow.com/community?id=community_question&sys_id=bea78fa9db1cdbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_article&sys_id=6c46130edb135c109e691ea668961...


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Shweta Kadam1
Tera Expert

‎06-11-2021 02:46 PM

Hello Gopinadh,

1. Open the knowledge article which you want yo export as pdf.

2. Go to the System Settings gear icon(Right-top corner) > Click on "Printer friendly version".

find_real_file.png

3. Clicking on this will open a new window with the details of the KA. Click on the "Click to Print" button.

4. Save as Pdf when the Print window opens.

 

Regards,

Shweta

 

Preview file
81 KB

Shweta Kadam1
Tera Expert
In response to Shweta Kadam1

‎08-01-2021 11:34 PM

Hello Gopinadh,

 

If my answer helped you, could you please mark it as correct?

 

Thank you,

Shweta

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