Please tell me the best way to import PowerPoint files to SN Knowledge Base.
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06-18-2021 07:02 AM
We are migrating our knowledge to SN and have several files that were created in PowerPoint with screen shots and graphics. I'd prefer not to create an article and then attach the PowerPoint - this is multiple steps for our users to get the information they need and the user experience of an attachment is not what we are looking for. I have tried everything:
- Copying slides and pasting in SN (slides are blurry and hard to read)
- Select all in PowerPoint and Paste into SN - doesn't format correctly and can't really be modified in SN
- Copied PowerPoint texts and objects into Word and import to SN - still does not import in the right format!
Can anyone help me? Is there a way to do this without hours of tweaking?

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06-18-2021 08:10 AM
Hello Cari,
These are the links that should help you to import PPT in Knowledget Article
Mark Correct or Helpful.
Thanks

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06-18-2021 08:34 AM
Hi, Cari! I was literally just talking about this at the SNUG yesterday and in a thread earlier this week.
The bad news is, no, there really isn't an "easy" way to recreate or upload these articles into SN without tweaking, etc.
When you upload and when you copy/paste, you're going to get extraneous HTML coding on the back end. (You'll see it when you look at it using the source code tool in your content tools.)
That extraneous coding, unless you're an HTML person with the skills, is going to cause your articles to look strange. When you go in to edit later, you'll also run into issues with your formatting breaking and getting wonky.
Here is a link to just one of those discussions.
And here's another discussion with more details about getting articles into ServiceNow.
And I'm attaching a PDF how-to guide with tips/tricks about uploading images into your media library. (Some of it is a little specific to our organization, but use what works for you and disregard the rest - the steps themselves are solid and universal.) 🙂
The good news in all this is that we've had great success formatting PPT presentations and instructional presentations into SN. They look great and work great when you strip out the coding, put the raw text in, format in SN using the content tools, and then add images. (I'll attach a guide for bulleted lists, too, that will help you with this.)
The bad news is that it really is a manual process. I think it's worth the effort, because you get a great looking knowledge article that is easy to edit later! But I understand how difficult the process can be for many orgs.
If you want examples of how well they can turn out - look at the attachments. Each of these come from PDFs I made from the actual articles/guides for our org. As you can see, they read smoothly, formatting is consistent, and updates are relatively easy to make.
I hope this info is helpful! Please mark as helpful or correct if you find this info so. 🙂
And good luck! Please reach out again or message me if you have any follow-up questions!
-Lauren
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06-18-2021 09:56 AM
In regards to the bullet list...is there a way to keep the text tabbed under the bullet rather than having the second line start back at the right edge of the article? Example:
I want this:
- Schedule time with your manager. Schedule a touch base with your manager, or utilize an existing 1:1 or career conversation, to discuss the opportunity. Have this conversation in person or through video chat. Avoid notifying your manager through e-mail, text, or waiting until they are notified by the automated Workday message.
I get this:

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06-18-2021 10:08 AM
Yes! 🙂 That's an "easy" one. (As in, I know that one. Haha!)
Go into your source code.
At the top of the list, you'll find the coding for your list (either OL tag or UL tag). And a style that says "inside". You want to change it to "outside".
There are screenshots within the guide I sent you. (I think. There should be. Or else I need to update it. Haha!)
But, just in case....
Before:
After:
Voila! Simple fix. I don't know if there's a way to customize your knowledge article widget (or whatever part of SN rules automatic coding things) to default to this.
However, unless you're constantly making bullet points/numbered lists, it probably isn't worth it. Doing it manually in the source code takes seconds.
Please mark helpful or correct once you've given it a try. 🙂 It really does have a cleaner look to it.
Pro tip: Even for short lists that don't wrap, if you start out changing the "list-style-position" to "outside," you'll want to do it for all lists, because you'll notice the bullets indent slightly differently depending on if you are using "inside" or "outside" position. "Inside" has a slightly deeper margin than "outside" does. So, for a consistent look, it's good to always use the same position.
Thanks! Good luck! And let me know how this works for you!
Lauren