How to renew kb article

nameisnani
Mega Sage

‎08-24-2023 08:35 AM

Hi team,

 

Can anyone please help,

How to renew kb article .

Please provide snips for better understanding. 

 

Thanks In advance 

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2 REPLIES 2

Nayan Dhamane
Kilo Sage
Kilo Sage

‎08-24-2023 08:38 AM

Hello @nameisnani ,

If you want to renew a knowledge article which is in published state.

You need to edit the existing article.

it will create a new version of the article in draft state.

Once you publish it. It will go for approval. and after approval it will be renewed.

 

If my answer solved your issue, please mark my answer as ✅Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.

Revanth Karra
Tera Expert

‎09-17-2023 08:24 PM

Dear nameisnani,

 

@nameisnani , hope you're doing great! 

 

To renew a knowledge article, you can follow these steps:

  1. Navigate to the knowledge article that you want to renew.
  2. Click on the Edit button.
  3. In the Expiration Date field, enter the new expiration date for the knowledge article.
  4. Click on the Save button.

Once you have saved the knowledge article, the new expiration date will take effect.

 

You can also renew a knowledge article using the following script:

 

var kbArticle = GlideRecord('kb_knowledge');
kbArticle.addQuery('sys_id', 'YOUR_KB_ARTICLE_SYS_ID');
kbArticle.query();
kbArticle.expiration_date = 'YOUR_NEW_EXPIRATION_DATE';
kbArticle.update();

Note: 

To use this script, you will need to replace the YOUR_KB_ARTICLE_SYS_ID placeholder with the sys_id of the knowledge article that you want to renew, and you will need to replace the YOUR_NEW_EXPIRATION_DATE placeholder with the new expiration date for the knowledge article.

You can run this script in the ServiceNow Script Editor, or you can schedule it to run using the System Scheduler.

If you have a large number of knowledge articles to renew, you may want to consider using a custom script to automate the renewal process.

 

Here are some additional tips for renewing knowledge articles in ServiceNow:

  • Create a renewal schedule for your knowledge articles. This will help you to ensure that your knowledge articles are always up-to-date and accurate.
  • Set up notifications for knowledge article renewals. This will help you to stay informed about which knowledge articles are expiring and need to be renewed.
  • Use a knowledge management tool to help you to manage your knowledge articles and their renewals.

 

Kindly, please mark my solution as Helpful/Correct, if applicable. 

 

Thanks & Regards, 

Revanth. K

Product Test Automation Engineer

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