How to retrieve historical resolved incidents for a new incident created with its short description

Rashmi Bansal
Mega Guru

‎01-29-2025 04:14 AM

if a new incident is created and i wanted to find out if the similar incident is already resolved in the past and can get that incident details

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-29-2025 04:18 AM

Hi @Rashmi Bansal 

 

you can check in Contextauk search.

 

AGLearnNGrow_0-1738153098466.png

 

 

In the drop-down, you can select the open or resolved incident.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎01-29-2025 04:20 AM

AGLearnNGrow_1-1738153200519.png

@Rashmi Bansal 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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