Iam Creatin Incident Record it is a Parent Record to chage the category field automatically chage to child incident categroy

[nani2]

Iam Creatin Incident Record it is a Parent Record to chage the category field automatically chage to child incident categroy

[OlaN]

Hi,

So it looks like you want to change a category of a specific INC based of the value from the parent INC.

Why are you scripting this? You could just change/set the value directly as an admin.

[Mohit Kaushik]

Hi There,

Please explain your query properly. You want to change the category of child incident as parent incident upon creation of child incident?

If yes, then you need to write a Business Rule on your child incident with below conditions:

When: before, insert.

advanced: true

script:

current.category = parent_incident.category;

If not, please clarify the use case properly and share the code in comments not the screenshot.

Please mark this as correct and helpful if it resolved the query or lead you in right direction.

Thanks,
Mohit Kaushik
Community Rising Star 2022

[Imran Ahmad1]

Hii @nani 

Copy and paste the this tested code you will achieve your requirement for sure:-

Regards,

Imran Ahmad

Please Mark as Correct Answer:-

Please Mark as Helpful:-

(function executeRule(current, previous /*null when async*/) {

var child = new GlideRecord("incident");
	child.addActiveQuery();
	child.addQuery("parent_incident",current.sys_id);
	child.query();
	while(child.next()){
		child.category = current.category;
		child.update();
	}
})(current, previous);

If Correct Mark as Correct:-

Please Mark as Helpful:-

[nani2]

its not working in line number 6 error