How to populate the checkbox based on the approval of RITM

[Geethika]

Hi team ,

1) How to create a new checkbox, labelled "china PIII" on the ticket form

2) set/reset the value of the "china PIII" field, as follows, each time an xyz questionare for the ticket form is closed:

     ...... If the ticket form requestor is located in china

     ...... AND the answer to xyz question 6 = "india"

     ...... And the answer to xyz question 6.1 =  "yes"

     ...... THEN set "china PIII" = "true"

     ...... ELSE set "china PIII" = "false"

3) Modify the "Attestation Schedule job" so that an attestation request is sent 12 months from the actual start date of the ticket form if ABC="critical" and china PIII = false or china PIII= "true"

[Gayathri5]

Hi,

Could you please more details where exactly you want to create the checkbox on Catalog Item Form or where?

Based on xyz question answer u want to set/reset the checkbox?