Knowledge 2019 - Pre-Conference Training

[Satish Babu]

Hi Everyone,

We are planning to attend Pre-Conference Training on CSM Fundamentals which includes Implementing CSM, with this will we be able to take the certification?

PCTT1421 CSM Fundamentals

The Session Covers:

Product(s): Customer Service Management, Now Platform

Topics: Implementing Customer Service Management (case-study)

In Simple, if we attend Pre-Conference Training are we eligible to take certification?

Thanks,

Satish

[Deepak Rana]

Certified System Administrator certification is mandatory before giving CSM. Yes, Pre-Conference Training will definitely help in the CSM certification. For CSM certification you need Coupon to apply for the exam, which may not be given after this pre-conference training.

Thanks

Deepak Rana

[Satish Babu]

Thanks, Deepak

But do we get vouchers to take up the certification on attending the Pre-Conference Training?

As per the new process, we can not register for the certification without the Voucher, right?

[dalwinder]

Thanks Deepak Rana

[Satish Babu]

Hi Everyone,

It got the confirmation from K19 registration team.

1) There will be NO certification test this year at k19.

2) No Vouchers will be provided for Pre-Conference Trainings

See you all @ K19

Satish