What file formats can I import into ServiceNow?

KM User
Kilo Explorer

‎11-04-2020 08:53 AM

I need to import Excel and Visio files into ServiceNow. How can I do that? Any workaround is appreciated, as these files cannot be converted to Word for import.

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Pranav Bhagat
Kilo Sage

‎11-04-2020 08:55 AM

What is the data in those files?

 

You can use import sets to upload a excel file to servicenow

Edward Rosario
Mega Sage
Mega Sage

‎11-04-2020 11:06 AM

you can import : CSV, CSV (tab), Custom (Parse by Script), Excel, JSON, or XML not sure about Visio files.  You could probably attach that viso file to an incident.

See if this post helps:

https://community.servicenow.com/community?id=community_question&sys_id=0610cb21db98dbc01dcaf3231f961929