Anyone doing CTI integration with Avaya?

[sbailey1]

Is anyone doing CTI integration with Avaya? If so, would you mind a high-level discussion about it?

[jwentworth]

My company is interested in integrating..

My company is interested in integrating our Avaya phone reports in the ServiceNow reporting environment. Has anyone achieved this task? If so, please advise the steps taken to complete it.

Thank you and Kind regards,

[jshatney]

Did either of you complete an integration with Avaya from ServiceNow? We have a client that is looking to do something similar.

Thanks

[jason_petty]

I have done one with a customer. We didn't really have to do anything much on the ServiceNow side. the CTI functionality handles the screen pops that they wanted it to do. See: http://wiki.servicenow.com/index.php?title=Computer_Telephony_Integration_%28CTI%29

[jshatney]

I figured it would be somewhat simple to do with ServiceNow's ability to handle the screen pops. We haven't really gone over requirements or even gotten from them what version of Avaya they are using.

Thanks for the quick response.

[jshatney]

Jason - do you remember what they call the CTI client in Avaya? I'd like to find some screenshots to take a peak at.

[jason_petty]

No, I don't. I will email you about this.

[RahulMishra01]

I can suggest NovelVox here. They have a range of CTI connectors for leading CRM and CSM apps, including Salesforce, ServiceNow, Freshdesk, Zendesk, and more. The good part is - their CTI connectors offer ready integration with Avaya Aura phone systems, something you're looking for. 

Hope it helps!!