Special Interest Groups

Featured AI Learning Days session recordings

The wait is over! Find links to recordings from our first-ever AI Learning Days event below! Thank you to everyone who attended AI Learning Days 2025! To view the session recordings, simply find your preferred region below and click the region ...

Article
ai
ai learning days
ServiceNow University

Featured Announcing the 2026 Best Employee Experience Contest

Please click the 2026 BEXC link for more details.

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Featured Our New Podcast- The Honor Roll!

We are pumped to present to you the first episode of our new podcast, The Honor Roll! On the 15th of each month, we will bring you bite-sized, 20-minute inspiring stories from our Community members who have worked their way to achieving their care...

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Featured 2026 Unified Experiences Platform for the Modern Intranet SIG Meetings - REGISTRATION LINKS

This special interest group (SIG) is comprised of customers who have already replaced or are interested in replacing their legacy intranet portals with ServiceNow. We meet quarterly and boast over 2,100 members. Meetings are intended to act like vi...

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Featured Webinar Recordings

Find the recordings from previous webinars below, and let us know what you think! Achieving through Community: MVPs & Rising Stars September 16th, 2025 Session 1 (EMEA): https://bcove.video/47PQMA1Session 2 (APAC): https://bcove.video/3VuiURP Se...

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ServiceNow Application Developer Certificate at Western Governors University

We're excited to announce a new partnership with Western Governors University that will allow our customers and partners to upskill or reskill their employees through this 5 month application developer certificate program. WGU has relationships with ...

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Academic Partnerships
Higher Education
workforce development

ServiceNow Government Forum 2026 - Learning Labs

Mark your calendars! The Gov Forum Learning Labs will take place on Friday, March 6, 2026 at the Gaylord National Resort and Convention Center. These hands-on labs will provide real-world strategies and examples that you can apply within your agency....

Event
In Person
workshop

ServiceNow Government Forum 2026 (formerly Federal Forum)

Registration Now Open! Happening March 5, 2026, at the Gaylord in National Harbor, MD, Gov Forum is designed specifically for our Community members who work across federal, state, and local government agencies. Formerly called Federal Forum, it's a...

Event
In Person

Our VERY FIRST Community Newsletter - Lets talk about Q1!

Hello Now Learning Community Members! We are so excited to share our first newsletter of 2025 - we are thankful for each and every one of you and want to recap what we've done and what's to come! Link to Events: Q1 Webinar - Breaking Boundari...

Article

AI Learning Days session recordings

The wait is over! Find links to recordings from our first-ever AI Learning Days event below! Thank you to everyone who attended AI Learning Days 2025! To view the session recordings, simply find your preferred region below and click the region ...

Article
ai
ai learning days
ServiceNow University

Expanding the Platform Owner Career Journey

Whether you’re an experienced Platform Owner looking to strengthen your leadership impact or an aspiring one ready to take your skills to the next level — we’ve got exciting news. We have launched the ServiceNow Professional Platform Owner Career ...

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career journey
platform owner
ServiceNow University

Accessibility infromation for software

We are looking to build out our software catalog and our software request checklist within ServiceNow. We want to add the accessibility information about the software we own into the catalog. This information can include what settings the software is...

Question
a11y
accessibility
SAM
Software Asset Management

February Speed Networking (EMEA-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

Event

February Speed Networking (APJ-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

Event

Calling All ServiceNow Subject Matter Experts!

Help Shape the Future. ServiceNow Certifications are strengthened by the experts who help build it. Your real-world, hands-on expertise ensures that our exam remains relevant, fair, accurate, and aligned with the skills practitioners truly need. ...

blog
certifications
learning

How Do Autonomous AI Agents Impact Scoped App Deployment Best Practices ?

Autonomous AI Agents (Agentic) AI and Gen AI are transforming the way custom applications are developed and deployed within ServiceNow. By integrating AI into workflows, enhancing user interactions, and automating tasks, organisations can achieve gre...

Article
Agentic AI

More inaccessible elements in Now Learning

Sorry, more accessibility issues in Now Learning. This is in the Health & Safety training, course ID 6d68191a87ce6a90e53afc48cebb3593. I have attached two screenshots. One of them shows the Exit Course button hovering over the course content. It's di...

Question

Any experience integrating Medepay devices with ITOM?

We are being asked to add our Medepay devices to ITOM for tracking and monitoring. Is anyone pulling those devices into the CMDB? If so, how are you discovering those devices? Or is it a manual import? Thanks for any guidance or recommendations!

Question

Announcing the 2026 Best Employee Experience Contest