Special Interest Groups

Featured Where Do You Start? (Office Hours Reminder)

One of the most common questions in a large ecosystem like ServiceNow is simple: where should I start? There are multiple entry points. Some people begin as admins. Others come for development, project management, consulting or business analysis. T...

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Featured Figma updates: Yokohama release

The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new. On the Figma community, the Yokohama release include...

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Featured Welcome to the ServiceNow.org for Nonprofits Community Page!

Hey! Thanks for joining our community for ServiceNow Nonprofit Customers. This is a space just for you to ask questions, share information, gain insight/learn and network with each other. The ServiceNow.org team will also be engaging on this platfo...

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Featured Your Intranet: Old, Crippled, Broke, and Alone

This epitaph was inspired by John Frazer of Golden, Colorado. Intranets, as the initial launch points of employees’ days, emerged in the 1990’s (Frazer died in 1894) and many offer the same experience they did back then - irrelevant and outdated cont...

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Featured AI Learning Days session recordings

The wait is over! Find links to recordings from our first-ever AI Learning Days event below! Thank you to everyone who attended AI Learning Days 2025! To view the session recordings, simply find your preferred region below and click the region ...

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ai
ai learning days
ServiceNow University

Vibe Coding: AI Techniques for Better Products - Design.md

What does quality design look like? Agents can build consistent, branded UI with the right direction, not guesswork. One plain-text file is all it takes. Generate some UI with your LLM of choice. It's probably fine with a logical structure tha...

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ServiceNow recognizes GAAD 2026: Chat with the VP

Save the date: Live webinar for GAAD on May 21 at 9am PST! This May 21, ServiceNow is marking Global Accessibility Awareness Day (GAAD) with a live fireside chat on accessibility, inclusion, and what it really takes to build products that work for...

Event

The Classroom You Didn't Sign Up For - Why the most important learning happens outside any course!

There is a version of learning that feels productive. The Now Learning path is open. The progress bar is moving. The micro-certification is loading. You are covering ground, building knowledge, getting closer to the next milestone. And then you wal...

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ServiceNow
Welcome to ServiceNow

Welcome to the User Experience Special Interest Group (SIG)

Hello All! On behalf of the diverse group of ServiceNow User Experience Professionals (we come from many departments across the company), WELCOME! This is a place for discussion, questions, guidance and resources to help you deliver great expe...

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Common Service Data Model (CSDM) Fundamentals on SNU now available!

The course covers Common Service Data Model (CSDM) course, ServiceNow's prescriptive guidance on how to use our CMDB effectively across all products with the platform. The ServiceNow CMDB is leveraged by multiple ServiceNow products, and by partner p...

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May 2026 First Friday's Recorded Session- Lessons Learned Customer Story

Main Topic: Lessons Learned Transforming Knowledge Management at MemorialCare Health Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum #3 – Now Assist Forum Deck attached here and Recording link here: May 2026 First ...

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Knowledge 2026 Is Almost Here — Know Before You Go

Five sessions. Australia GA Family Release. Sneak peeks. One PAC Day. Here's everything the A11y community needs to make the most of K26. Knowledge 2026 runs May 5–7 in Las Vegas — and if you care about accessibility, globalization, or building inc...

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Early Wins Ahead + Knowledge 2026

This week’s focus is Early Wins and First Outcomes and a reminder that progress doesn't always arrive in huge milestones. A lot of meaningful growth starts smaller than people expect. It can look like solving a problem faster than you used to, spea...

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Your Screen Reader, Your Voice: Customizing Pronunciation for a Better Experience

Have you ever been listening to your screen reader work through a document — everything going smoothly — and then it hits a product name, an acronym, or a colleague's name and just completely mangles it? Maybe it confidently reads "ONCE" as "once" or...

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a11y
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Security and Risk Folks: Did you hear about ServiceNow's latest Acquisitions - Armis and Veza?

Here are a couple of resources to learn more: Press Releases - for the core facts: Veza Press ReleaseArmis Press Release Blogs from John Aisien, SVP Central Product Management, Security & Risk (Bio) : The Enterprise Identity Control Plane is Here (V...

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Are you going to Knowledge 26?

There's already been some discussion on this, but I wanted to raise it as a new topic to make it clearer...YES - I'm going, and there's some great stuff to see / do. First, here's a link to a suggested agenda: https://events.rainfocus.com/widget/se...

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Knowledge 2025 - Energy & Utilities Relevant Sessions

Hello to all of those in the Energy & Utility space! Knowledge25 is right around the corner and I'd like to share some key sessions that are particularly relevant to you. OT (General): https://events.rainfocus.com/widget/servicenow/k25/17406053549...

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From Information to Application: Visualization and Intention Setting

A big part of this journey isn’t just what you learn, it’s what you actually do with it. There’s so much focus on building knowledge: taking courses, understanding concepts, exploring different areas of the platform. But real progress usually start...

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Visualization and Intention Setting with Natalie Thomas

What’s the real difference between goal setting and intention setting—and how can intention actually shape your outcomes? Join us on May 12, 2026 at 12 PM EST/9 AM PST for a 45-minute interactive Intention Setting Workshop with Natalie. In this ses...

Event

Invitation to ServiceNow Knowledge 2026 (K26)

Dear All,We are excited to host our AI solutions showcase along with a customer meet-and-greet at Booth #5410 during the upcoming Knowledge 2026 (K26) event.We warmly invite our valued customers to visit our booth and join us for a privately hosted ...

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