Special Interest Groups

Featured The Honor Roll Podcast Ep #8: Preparing for Possibility with DeVonn Tyson

We're excited to bring you Episode 8 of The Honor Roll Podcast, where preparation meets opportunity in the most unexpected ways. Meet DeVonn Tyson, a former fitness organization manager who showed up to work every day in a suit—not because his role...

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Featured Welcome to Q3: Building Responsibly with ServiceNow

Welcome to Q3: Building Responsibly with ServiceNow! This quarter, we’re exploring what it means to build with intention, balancing technical excellence with thoughtful decision-making, responsible AI adoption, data trust, and long-term platform he...

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Featured Accessibility & Globalization in the News: Comprehensive Press Coverage & Media Hub

Whether you're building a business case, briefing a stakeholder, or just want to see the full picture of how ServiceNow shows up in the accessibility and globalization conversation, this is your single source of truth. Below, you'll find every piece ...

Article

Featured Figma updates: Yokohama release

The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new. On the Figma community, the Yokohama release include...

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Featured Welcome to the ServiceNow.org for Nonprofits Community Page!

Hey! Thanks for joining our community for ServiceNow Nonprofit Customers. This is a space just for you to ask questions, share information, gain insight/learn and network with each other. The ServiceNow.org team will also be engaging on this platfo...

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Welcome to our 2026-27 ServiceNow University Campus Leaders!

Meet our 2026-27 ServiceNow University Campus Leaders Each year, students from our Campus Leaders program take on the task of bringing ServiceNow skills to their own campuses. This year's class of Campus Leaders spans the US, Canada, and Mexico....

Question

Resolved! ServiceNow - Email OAuth (Test Instance) I Certificates & Secrets

Hello Everyone!!! I had a request from an infrastructure team member to update the client secret key in the test instance for email oauth as it is about to expire. I have received the secret key value and and the secret key ID, however, I am not sure...

Question

Search results help

Does anyone know where exactly I would go to remove this functionality at the top (the suggested result)? I searched a few things and the ones coming up as suggested aren't really helpful/ideal based on the search terms. My boss asked me to remove th...

Question

Sept 2026 First Friday's Recorded Session (9/11/26)-Now Assist Strategy (Customer Story)

Main Topic: Now Assist Strategy- Where to Start? Breakout Rooms #1 -Platform Owner/Manager Meet-Up #2 - Digital Healthcare Forum Deck + QnA's attached here and Recording link here: September 11 2026 Recording Becker's Article: The AI trap most...

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Bridging BIAN and ServiceNow CSDM — a discussion paper for financial services architects

Over the past eight months, a working group spanning BIAN and ServiceNow has been quietly working on a question that nobody had cleanly answered: if BIAN defines what a bank does, and CSDM describes how ServiceNow manages the systems that do it — why...

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BIAN
CSDM
CSDM CMDB
DPM
Enterprise Architecture
Financial Services
Reference Architecture

Responsible AI Governance: Keep the Learning Going

Thank you to everyone who joined us for Blueprint for Responsible AI with Ekaterina Koenes! Throughout the session, Ekaterina explored the foundations organizations need to govern AI responsibly, from core principles and risk management to the evol...

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AI, Trust, and the Meaning of Data with Dean Allemang

Ask a chatbot a question and you expect it to just *know* the answer — like a friend who's read everything. But that's not actually how anyone who relies on AI for real work uses it. They give it their meeting notes, their docs, their specific situat...

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