Introducing First Connections

First Fridays has always been about three things: learning from each other, building a network of healthcare peers who actually get what you're dealing with, and getting better at the platform together. The best sessions we've run aren't the ones wit...

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Offering pro bono ServiceNow expertise — would love to help

Something I have been thinking about lately —After 9 years of building ServiceNow solutions for enterprises, I want to use those same skills for something that feels closer to the ground. For organizations where better technology could genuinely chan...

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Hello, looking for opportunity to volunteering in NGO

I’m based in Seattle and eager to volunteer with an NGO as a ServiceNow Developer or Certified System Administrator. If you’re interested, feel free to connect with me. My key areas of focus include children’s welfare, human rights, and the protectio...

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Accessibility questions for vendors

Beyond requesting an ACR, what should buyers know about a vendor's accessibility before signing? We pulled together questions worth asking during procurement:   Is your organization committed to conforming with WCAG 2.2 AA?Are all interactive element...

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• accessibility
• Procurement

GAAD 2026 Fireside Chat: AI, Accessibility, and What It Takes to Get It Right

To mark Global Accessibility Awareness Day 2026, we brought together Eamon McErlean, VP of Accessibility and Globalization at ServiceNow, with three guests who are doing this work every day: Jesus Santoyo, Senior Director of Enterprise Service Manage...

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Stop Wasting Money on Upgrades: A Banking Architect's Guide to ServiceNow Zurich

Here is what I see in most banking upgrade plans: a platform team running a feature-by-feature regression suite, an executive asking why they are not moving to the latest release, an AI team trying to scale agents in parallel, and the risk function d...

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• Architect

Game On: A Playbook for Choosing the Right Agentic AI Use Cases - Knowledge 2026 Session Recap

Enterprise teams consistently struggle with the same problem: too many AI ideas, no structured way to evaluate them, and no clear path from idea to implementation. The usual outputs — long use case lists, gut-feel prioritization, endless debates — ra...

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Bridging BIAN and ServiceNow CSDM — a discussion paper for financial services architects

Over the past eight months, a working group spanning BIAN and ServiceNow has been quietly working on a question that nobody had cleanly answered: if BIAN defines what a bank does, and CSDM describes how ServiceNow manages the systems that do it — why...

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• BIAN
• CSDM
• CSDM CMDB
• DPM
• Enterprise Architecture
• Financial Services
• Reference Architecture

The AI Governance Gap in Banking: Why "Compliance-First" is the Only Way to Scale

The race to adopt Generative AI in banking is moving at breakneck speed. From automating fraud operations and onboarding to deploying code and drafting customer communications, the potential is undeniable. But as we rush toward innovation, a critical...

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Make the Web Work for You: Try the Text Adjust Neurodiversity Tool

  Navigating the web isn’t always easy—especially if you’re someone who processes information differently. Whether you're living with dyslexia, ADHD, autism, or another neurodivergent condition, everyday websites can sometimes feel like a maze of har...

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Virtual Webinar: Moving from Generalist to Specialist

Join us on June 16 at 8 PM ET/5 PM ET for a trainer-led session with Gavin Lowe, where we'll discuss practical ways practitioners can begin building deeper, more intentional areas of expertise.      How do you get from a basic level of understanding ...

• Event

Design Faster, Smarter: Prototyping with Horizon, Figma, and AI - K26 recap

At Knowledge 2026, @Henrik Hiort and I ran a 90-minute hands-on lab, Design Faster, Smarter: Prototyping with Horizon, Figma, and AI.   The room was full of admins, implementors, and builders: people who configure and extend ServiceNow every day but ...

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• Figma
• Knowledge 26
• UX Design

ServiceNow user research session , what types question in intervew

Hi Everyone  I want to attend user reserch session .can you tell me which types of qustion asking .

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ServiceNow Jumpstart: Cohort 3 open for — learn, get supported, and sit your CSA exam

JumpStart: CSA Pathway was built for professionals who want structured learning, real expert guidance, and a genuine learning community — just delivered in a way that fits around work and life. And when you complete it, you'll be ready to sit the Ser...

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looking to contribute my skills by volunteering with nonprofit organizations that use ServiceNow.

• Question