Hello SNUG Members!
We look forward to seeing you tomorrow at the Maryland SNUG! There's still time to register for the event. Share with your colleagues and spread the word!
Parking: Please park in the San Martin Garage in the San Martin Center located at 3500 San Martin Dr. See below for walking directions on how to get to the SNUG from the parking garage.
Agenda:
PRE-SNUG Optional Workshop
09:30 am Check-in and Breakfast
10:00 am Crafting Workspaces Like a Pro Workshop | Maria Gabriela Waechter, ServiceNow (laptop required)
SNUG
11:30 am Lunch and Networking
12:30 pm Welcome and Introduction
12:35 pm Customer Presentation - Utilizing ServiceNow as a Digital Business Platform | Susan Reed, Space Telescope Science Institute
01:05 pm ServiceNow Presentation- What's New in Agent Experience | Dexter Chan, ServiceNow
01:45 pm Break
02:00 pm Sponsor Presentation - How Teradata Drives Efficiency & Compliance in GCC and Commercial Instances | Mikey Hoffman, xtype
02:30 pm Customer Presentation - Protecting Maryland Courts via ServiceNow | Kathryn Piccinini, Maryland Judiciary
03:00 pm Q+A and Open Discussion
03:15 pm Happy Hour
See you there!
