Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello, I am new here.  Would love to know when the next Maryland SNUG event will hold. Thanks ... View more

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Hello SNUG Members!   We look forward to seeing you tomorrow at the Maryland SNUG! There's still time to register for the event. Share with your colleagues and spread the word!    Parking: Please park in the San Martin Garage in the San Martin Center located at 3500 San Martin Dr. See below for walking directions on how to get to the SNUG from the parking garage.                      Agenda:  PRE-SNUG Optional Workshop  09:30 am Check-in and Breakfast  10:00 am Crafting Workspaces Like a Pro Workshop | Maria Gabriela Waechter, ServiceNow (laptop required) SNUG  11:30 am Lunch and Networking  12:30 pm Welcome and Introduction  12:35 pm Customer Presentation - Utilizing ServiceNow as a Digital Business Platform | Susan Reed, Space Telescope Science Institute 01:05 pm ServiceNow Presentation- What's New in Agent Experience | Dexter Chan, ServiceNow 01:45 pm Break 02:00 pm Sponsor Presentation - How Teradata Drives Efficiency & Compliance in GCC and Commercial Instances | Mikey Hoffman, xtype 02:30 pm Customer Presentation - Protecting Maryland Courts via ServiceNow | Kathryn Piccinini, Maryland Judiciary  03:00 pm Q+A and Open Discussion 03:15 pm Happy Hour    See you there! ... View more