Exploring the ServiceNow Zurich Release – Early Feedback & Key Highlights

[IceIronDragon]

Hi SNUG Community! 

The Zurich release is here, and it’s packed with exciting innovations that push the boundaries of AI, automation, and workflow intelligence. As we start exploring this release, I’d love to hear from you:

- Have you begun testing or deploying Zurich in your environment?
- What features or functionalities are you most excited about?
- Any early feedback or challenges you’ve encountered?

To kick things off, here are some Zurich highlights worth noting:

AI & Automation
- Build Agent with Vibe Coding – Create full-stack apps using natural language prompts.
- Agentic Playbooks – Automate complex workflows with human-in-the-loop flexibility.
- AI Agent Fabric – Connect ServiceNow AI agents to external data sources for cross-platform automation.
- Expanded Now Assist – Multilingual, contextual AI support across ITSM, HRSD, and CSM.

Developer & Low-Code Enhancements
- Dark Mode for Studio and Builder tools.
- AI-assisted subflow generation from images/sketches.
- Developer Sandboxes – Now GA for safe experimentation and Git-based merges.
- App Engine Management Center – Centralized governance for low-code apps.

Workflow & Data Intelligence
- Workflow Data Fabric – Integrates with Snowflake, BigQuery, Databricks for real-time orchestration.
- ReleaseOps – Automated quality checks and policy enforcement for deployments.

Other Questions:
- Which Zurich AI features do you see as game-changers for your organization?
- How do you plan to leverage Workflow Data Fabric for cross-platform data integration?
- Are you exploring Build Agent for vibe coding yet? What’s your experience?