Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hi SNUG Community!    The Zurich release is here, and it’s packed with exciting innovations that push the boundaries of AI, automation, and workflow intelligence. As we start exploring this release, I’d love to hear from you:   - Have you begun testing or deploying Zurich in your environment? - What features or functionalities are you most excited about? - Any early feedback or challenges you’ve encountered?   To kick things off, here are some Zurich highlights worth noting: AI & Automation - Build Agent with Vibe Coding – Create full-stack apps using natural language prompts. - Agentic Playbooks – Automate complex workflows with human-in-the-loop flexibility. - AI Agent Fabric – Connect ServiceNow AI agents to external data sources for cross-platform automation. - Expanded Now Assist – Multilingual, contextual AI support across ITSM, HRSD, and CSM. Developer & Low-Code Enhancements - Dark Mode for Studio and Builder tools. - AI-assisted subflow generation from images/sketches. - Developer Sandboxes – Now GA for safe experimentation and Git-based merges. - App Engine Management Center – Centralized governance for low-code apps. Workflow & Data Intelligence - Workflow Data Fabric – Integrates with Snowflake, BigQuery, Databricks for real-time orchestration. - ReleaseOps – Automated quality checks and policy enforcement for deployments.   Other Questions: - Which Zurich AI features do you see as game-changers for your organization? - How do you plan to leverage Workflow Data Fabric for cross-platform data integration? - Are you exploring Build Agent for vibe coding yet? What’s your experience? ... View more

Dear SNUG Community, we are planning our next SNUG meeting in the Montreal office. We want the SNUG Community help us shape the agenda. What do you want to hear about? We want to hear from you. Thank You! ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Don't miss this first webinar of our webinar series for Government!   Abstract: As citizen and internal service demands grow in complexity, federal departments are moving beyond traditional ITSM to reimagine workflows across programs, benefits, and operations. This session explores how ServiceNow Customer Service Management (CSM) enables end-to-end digital service delivery that spans channels, teams, and legacy systems. Discover how departments are breaking silos, improving transparency, and resolving cases faster — with CSM as the backbone for outcome-driven workflows. Ideal for teams managing large-scale public interactions, internal services, or multi-channel operations.   DON'T MISS IT, REGISTER NOW! ... View more