Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hi SNUG Community!    The Zurich release is here, and it’s packed with exciting innovations that push the boundaries of AI, automation, and workflow intelligence. As we start exploring this release, I’d love to hear from you:   - Have you begun testing or deploying Zurich in your environment? - What features or functionalities are you most excited about? - Any early feedback or challenges you’ve encountered?   To kick things off, here are some Zurich highlights worth noting: AI & Automation - Build Agent with Vibe Coding – Create full-stack apps using natural language prompts. - Agentic Playbooks – Automate complex workflows with human-in-the-loop flexibility. - AI Agent Fabric – Connect ServiceNow AI agents to external data sources for cross-platform automation. - Expanded Now Assist – Multilingual, contextual AI support across ITSM, HRSD, and CSM. Developer & Low-Code Enhancements - Dark Mode for Studio and Builder tools. - AI-assisted subflow generation from images/sketches. - Developer Sandboxes – Now GA for safe experimentation and Git-based merges. - App Engine Management Center – Centralized governance for low-code apps. Workflow & Data Intelligence - Workflow Data Fabric – Integrates with Snowflake, BigQuery, Databricks for real-time orchestration. - ReleaseOps – Automated quality checks and policy enforcement for deployments.   Other Questions: - Which Zurich AI features do you see as game-changers for your organization? - How do you plan to leverage Workflow Data Fabric for cross-platform data integration? - Are you exploring Build Agent for vibe coding yet? What’s your experience? ... View more

Dear SNUG Community, we are planning our next SNUG meeting in the Montreal office. We want the SNUG Community help us shape the agenda. What do you want to hear about? We want to hear from you. Thank You! ... View more