How do we address the translation issues

AlainT1
Tera Guru

‎05-10-2022 08:23 AM

Hi all,

I'm from Desjardins.  We of course will use the platform mostly in French.  We have install the French Canadian package and we have some issues with some of the translated terms.  What do you guys do?

I know that some of you will probably suggest that we, each of us individually, modify the translations and include them in our update sets.  Would there not be a better way?  We could, for instance, give the proper French Canadian translation to ServiceNow so that the package would be fixed for all.

What are your takes on this?  Your solutions?

Thanks

Alain

0 Helpfuls
  • 667 Views
5 REPLIES 5

Adrien Soyer
Kilo Contributor

‎05-10-2022 11:30 AM

In my company's experience, we need to review each term to make sure they were translated correctly according to our context.

Maybe bring it up with your Snow account manager to see if it can be brought to everyone?

Philippe Norman
Tera Contributor

‎05-10-2022 03:11 PM

Bonjour Alain, 

The best way to address translation issues is to open a case with ServiceNow support to have them fix it, if something out-of-the-box is not properly translated.

You could fix it yourself but you would risk having your fix being overridden in a future upgrade. When you open your case, make sure to copy also your SC, Frédéric and your SAM, Yobani who can follow up on the issue for you. 

I used to be involved with translation QA back when I was at ServiceNow (and working with Desjardins) and they have made a commitment to provide proper translations for the OOTB content and have translation issues fixed when something is missed in QA, mainly when new modules are released. 

If the translation issues are related to custom content, then you can find a lot of valuable information on how to fix these issues here: https://community.servicenow.com/community?id=community_blog&sys_id=4f0023711b22bc9017d162c4bd4bcb03. If the content was created by your integrator, I would contact them and ask to fix the issue for you. 

Salutations, 

Philippe

Ben_Barker
Giga Guru
In response to Philippe Norman

‎05-19-2022 10:10 AM

Sound amazing! Would these fixes be applied to our multiple instances here at Desjardins?

0 Helpfuls

Philippe Norman
Tera Contributor
In response to Ben_Barker

‎05-19-2022 03:18 PM

Bonjour Benoit! 

If you open a case with support, the fix will be included in future releases so when you apply these future release, the fix will be on all of your instances. As a policy, ServiceNow fixes issues forward, meaning they will be applied only to the next releases, not the previous ones. So you may have to way for the next one to have the fix included. Support can usually confirm which version will have the fix. 

Not sure you're the same Benoit from Desjardins I know, but if that's the case, happy to hear form you! It's been a quite a while... If you are going to Vegas next week, let me know and we will catch up there. 

Philippe