Need for a guidance in servicenow app development

[DineshReddG]

Hi everyone, hope you're doing well!

I’m currently working on a ServiceNow application development and I’m in need of some hands-on guidance to move forward effectively.

The app involves features like:

Scoped application development

Custom forms and UI policies

Approval workflows (Flow Designer)

Dashboards and role-based access

Multi-user login with data separation (student/admin roles)

I’m looking for someone who could guide me through certain design decisions, troubleshoot issues, or even walk me through the right approach in areas I might be going wrong.

If anyone here is open to providing mentorship, answering a few questions, or just pointing me in the right direction through a quick call or chat — I’d be incredibly grateful. 

Please feel free to connect or drop a reply — your help can really make a difference in my learning and progress!

– Dinesh (CSA & CAD Certified)

[GokulNathV]

Hello Dinesh,

A few suggestions on the overall build

1) Custom Tables - Check if you could extend any existing table that mostly has fields which suit your implementation

2) In case you feel that the existing field is suitable but needs a name change, go by Labels in the table settings 

3) Roles - This can be created specifically, but make sure the base role of read/ write, accordingly, is provided to the users in the group

4) Any controls over the Forms specifically to UI policies would be mostly applicable only to the extended child tables, so from the start, keep monitoring the logics and reverse if false logics, since as the table logic grows over time, it would be a big overhead to handle it

5) Approval flows can again be made specific to the extended table, which would be straightforward. Also ,as you are starting a fresh app, make sure to place where you can make the logics generic into a subflow so can be reused with fewer artifacts to handle

6) Cross-scopes are a must-check if you are utilising or accessing a table outside, make sure to take them when you promote codes

7) Many global functions specifically on GlideDate time won't work in scoped apps. To handle create a global script includes the complete calculations and utilises it in scoped apps

I hope this helps at least to some extent. Feel free to drop any queries @ gokul.varadarajan@outlook.com