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Published on by
Christin Rhodes
We are hosting the first Future of Work Event in Nashville at the JW Marriott on December 11th. This will be a FREE, ONE-DAY event focused on finding new ways to unlock innovation, create great customer and employee experiences, and unleash productivity at work. This event will encompass our three workflows and will include hands-on technical labs, customer breakouts and an influential keynote with Jeannine McConnell, along with a customer panel.
Attend the Future of Work Tour where you can learn more about:
- How to build enterprise apps with no code - or prior experience
- Why customer service must think “digital-first” to deliver satisfaction
- Why it’s crucial to combine security, risk and IT capabilities into an integrated risk program
- How next-gen employee experiences will lead to a major productivity boost and improve employee satisfaction
- How to automate routine tasks to increase employee and virtual agent productivity with machine learning
EVENT DETAILS:
Date: Wednesday, December 11th, 2019
Time: 11:00am – 5:00pm; Optional morning hands-on labs starting at 9:00 am
Location: JW Marriott Downtown, 201 8th Ave S, Nashville, TN 37203
AGENDA: (SEE FULL AGENDA ATTACHED)
9:00am – 9:30am: Registration for Optional Morning Hands-On Labs
9:30am – 11:30am: Morning Hands-On Labs (optional)
- Deliver a killer mobile experience for your custom app: Michael Slabodnick, Platform Architect, Solution Innovation
- Empower agents to solve customer issues faster with machine learning: Carol Rintamaa, Senior Advisory Solution Architect, Customer Service Management
- The Employee Service Center as your enterprise service center: Brad Griffis, Advisory Solution Consultant - HR
11:00am – 12:15pm: Main Event Registration / Lunch
12:15pm – 1:45pm: Keynote by Jeannine McConnell & Customer Panel Presentation
1:45pm – 2:15pm: Break & Partner Showcase
2:15pm – 2:50pm: Afternoon Breakout Sessions
- IT workflows keynote – Transform the IT experience: Brian Retzlaff, Principal Solution Architect
- Employee workflows keynote – Deliver a next-generation employee experience: Kelvin Lovely, HR Transformation Consultant
- Customer workflows keynote – Delight customers with proactive, end-to-end service: Tom Brennan, Director, Customer Service Transformation Consultant
2:50pm – 3:00pm: Break
3:00pm – 3:30pm: Afternoon Breakout Sessions
- IT Workflow: Customer Interview Session: Brian Retzlaff, Principal Solution Architect and Kristy Miriam, Senior Solution Consultant
- Employee Workflow: Customer Interview Session: Kelvin Lovely, HR Transformation Consultant and Brad Griffis, Advisory Solution Consultant - HR
- Customer Workflow: Customer Interview Session: Tom Brennan, Director, Customer Service Transformation Consultant
3:30pm – 5:00pm: Networking Cocktail Reception & Partner Showcase
Parking: Complimentary valet parking will be available for attendees. You will receive a validation sticker at registration when you pick up your badge.
If you prefer to self-park, self-parking can easily be found at the Music City Center across the street, or any number of surrounding parking lots. Validation will not be provided for self-park options.
Thank you to our sponsors: Acorio, KPMG, and Okta
Event has ended
You can no longer attend this event.
Start:
Wed, Dec 11, 2019 03:00 PM PST
End:
Wed, Dec 11, 2019 09:00 PM PST
JW Marriott Nashville, 201 8th Ave S, Nashville, TN, 37203