Webinar - What's New: ServiceNow Kingston Release - Overview

Published on by igeekforyou

Tennessee SNUG!

Felt like you've not had enough time to get caught up on the latest releases? I wanted to invite you all to join us for our double feature Kingston webinars on January 31^st and February 8^th. In the first hour session on January 31^st, we'll provide an overview focusing on enhanced capabilities designed to help you take your employee and customer experiences to a whole new level of modernization. On February 8^th, you'll get an opportunity to see the latest release in action with a live demo.

Specifically, we'll review:

Agent Intelligence — Increase efficiency of your agents by reducing your call handle time and cost. Learn how to leverage machine learning for everyday work in the Incident and Customer Service Management processes.
User Experience — Improve the efficiency of your users and data quality. Take advantage of key user experience enhancements, including: major Incident Management handling, free text analytics, HR message templates, and Service Catalog user experience capabilities.
Service Mapping — Map multiple services quickly and produce usable results with new traffic-based discovery. Learn how to leverage a guided user experience for parallel mapping to progressively refine and complete business service maps.
Performance Analytics — Collect external data sources to add to your analyses for complete visibility. Explore third party data source integration with Performance Analytics.
Software Asset Management — Improve the tracking of costs and enhance compliance. Utilize reconciliation grouping dimensions to track costs and blacklisted software discovery to identify installed software that is not company-approved.
IBM Watson Conversation Service — Free-up technicians for high complexity value-add tasks. Learn how to leverage IBM Watson Conversation service to allow virtual agents to deflect low level incidents and information collection.

Complete the form to register for both webinars!