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Published on by
caterine_alvare
We are very excited to announce the next New England ServiceNow User Group meeting in Framingham, MA! Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals. Thanks in advance to our Sponsor KPMG!
This session will allow users to:
- Trade tips, tricks and successes around the ServiceNow platform
- Hear best practices and demonstrations
- Network with your fellow IT professionals
New England SNUG Details
Date: Tuesday, March 15th
Time: 10:00am to 4:30pm
Location: Sheraton Framingham Hotel and Conference Center - Grand Ballroom (main level)
Address:1657 Worcester Road
Framingham, MA 01701
Agenda
08:00am — 10:30am Demand and Resource Management Workshop (registration needed)
10:00am — 10:30am Arrivals/Registration/Networking
10:30am — 10:45am Welcome & Introductions — ServiceNow, Steering Committee
10:45am — 11:30am ServiceNow Presentation, Scott Harvey - ServiceNow
11:30am — 12:15pm Nobody was using our CMDB, Kaushik Nanavati - EMC
12:15pm — 1:00pm Lunch/Networking
1:00pm - 1:15pm Helsinki overview, Ben Sawyer - ServiceNow
1:15pm — 2:00pm KPMG - 5 Key Steps for Leading a Successful Service Management Journey
2:00pm — 3:00pm Birds of a feather (CMDB, Knowledge Management and Service Catalog)
3:00pm — 3:15pm Break
3:15pm — 4:00pm Simplifying approval workflow for Service requests, Parag Tandon - John Hancock Financial Services
4:00pm — 4:30pm Champion Enablement, Rick Defeo - ServiceNow
4:30pm Wrap Up, Q&A, Closing Remarks
4:30pm — 6:00pm Happy Hour at the Sheraton Hotel outside the ballroom
Sign up for the Demand and Resource Management Workshop
At the upcoming New England SNUG we will be hosting an optional Demand and Resource Management Workshop in the morning before the SNUG begins. In this workshop you will have the opportunity for hands-on experience in the Geneva Release, the latest release of ServiceNow, where you will see first-hand how managers and team members can work smarter and faster than ever before to effectively manage demand and optimize resources. Space is limited, so sign up today!
Call for Speakers or Birds of a Feather round tables
Call for Speakers: We're looking into having presentations around CMDB, Knowledge Management, Service Catalog and HR Onboarding at the upcoming New England SNUG. Please let us know if you're interested in presenting a case study around these topics!
Birds of a Feather round tables: We're hosting Birds of a Feather round tables for CMDB, Knowledge Management and Service Catalog at the New England SNUG. Please let us know if you would like to Lead one of our Birds of a Feather round tables. You'll be helping leading a discussion and answering questions. No preparation is needed.
Please send an email to caterine.alvarenga@servicenow.com indicating if you're interested in presenting or being part of the Birds of a Feather round tables. Thank you!
Please note this is an opportunity for customers only, not Partners. Thank you for your comprehension.
Location: Sheraton Framingham Hotel and Conference Center - 1657 Worcester Road / Framingham, MA 01701
Event has ended
You can no longer attend this event.
Start:
Tue, Mar 15, 2016 02:00 PM PDT
End:
Tue, Mar 15, 2016 08:30 PM PDT