Hello SNUG Members! We are pleased to invite you to the in-person New Jersey SNUG Meeting on Tuesday, March 24 at Bristol Myers Squibb Headquarters in Lawrence Township, NJ SNUG events are designed to enhance and accelerate your success with ServiceNow. With only one local SNUG event each year, this is a valuable opportunity you won't want to miss. Space is limited, so we encourage you to register today to secure your spot    AGENDA *Still being finalized  9:30 AM – 10:00 AM| Workshop Registration  10:00 AM - 12:00 PM | Optional AI Assistant Lab Guide | Moveworks  12:00 PM - 12:30 PM | Lunch & SNUG Registration  12:30 PM - 12:45 PM | Welcome & Introduction  12:45 PM - 1:15 PM | Plan, Estimate, Scale: Mastering Now Assist Consumption Forecasting  1:15 PM - 1:45 PM | BMS Customer Session  1:45 PM - 2:00 PM | Break  2:00 PM - 2:30 PM | Dynatrace Sponsor Session  2:30 PM - 3:00 PM | Customer Session #5 * Looking for a Customer Speaker  3:00 PM - 4:30 PM | Networking Reception  SNUG meetings are one of the best ways to learn from and collaborate with fellow ServiceNow customers. Whether you are new to the platform or a seasoned user, there is something for everyone.   Throughout the day, you will have the opportunity to connect with your peers during lunch, breaks, and an afternoon networking reception.   Arriving early? Join us for the optional Pre-SNUG Workshop: AI Assistant Lab Guide, powered by Moveworks. Get hands-on with an interactive demo environment featuring 15+ enterprise AI capabilities — from intelligent knowledge search and automated ticketing to HR self-service and more. Walk through real workflows using natural conversation and see how AI is transforming the employee experience across IT, HR, and beyond.   Register now to secure your space and stay informed as the agenda continues to develop.   We look forward to seeing you there! ... View more

We’re currently planning the next New Jersey ServiceNow User Group (SNUG) and are seeking a ServiceNow partner to sponsor the event. Specialist, Premier, Elite, and Build partners are all eligible to participate.   Here are some of the benefits of sponsoring the SNUG: 30 minutes at the SNUG meeting to present a customer case study or use case Display area at the registration check-in area to share branded materials or giveaways and to welcome SNUG members Logo on email invitations and community Exclusive partner representation at the event   Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events We’re also looking to expand our NJ SNUG Steering Committee. If you’re interested in being involved in the planning process, open to hosting the event, or have a strong presence in New Jersey, we’d love to hear from you—please reach out! ... View more

Hi, I am very new to ServiceNow and finished the subject course.  The course was very fast paste and filled with experts working on their gap certification. I am struggeling on Labwork on my own.  Can I team up with a volunteer to get support of these innitial screens navigating until I get a handle on it?  Thank you.  Zehra, my email: zehlim@gmail.com ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more