Register today for the New York World Forum on September 9th!

tracyo_brien

Hello SNUG members! I'd like to personally invite you to World Forum New York on September 10, 2026 at the Javits Center. It's a completely free, one-day event where you'll discover new ways to put AI to work — for your team and your business. World Forum is a full day of hands-on AI learning where you can build and test AI agents, explore the newest capabilities shaping your industry, and get your questions answered by industry leaders and experts. Here are some highlights: 1. Australia Release in Motion- demos and sessions reflect what's in production NOW! See real workflows and use cases built on the release. 2. Nenshad Keynote on AI Control - bridges "AI as force multiplier" to the real problem: governing AI at scale. 3. Customer Proof Points - new spotlights and use cases (EmployeeWorks maturity, Armis/Veza integration, others) -learn from your peers' implementations. 4. Otto Integration Throughout - Otto workflows woven into sessions across the board- see governance in action. 5. SME Access- have deeper technical conversations with on-site experts 6. Hands-On Sessions - more specialized sessions so you can go deeper on specific use cases Secure your spot at World Forum New York! I'm attending so I hope to see you there. Tracy O'Brien - ServiceNow

Betty5 · ‎05-06-2026

Hi, I will be visiting New York in July and I was wondering if there are any events organized, formal or informal. Thank you.

Jon71 · ‎05-15-2025

Has any one heard anything when and where they are posting the session slide decks for K25? TIA!

Jill Jackson-Jo · ‎06-13-2024

Hello Is anyone using service owner workspace to create and manage changes? We are exploring the use of SOW vs the Classic UI. Would like to connect and discuss how you transitioned to SOW or if you are offering both views. Thanks!

tracyo_brien · ‎04-02-2026

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026. This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face. NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge. Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community. With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home. I hope to see you there! Tracy O'Brien

tracyo_brien

Hello SNUG members! I'd like to personally invite you to World Forum New York on September 10, 2026 at the Javits Center. It's a completely free, one-day event where you'll discover new ways to put AI to work — for your team and your business. World Forum is a full day of hands-on AI learning where you can build and test AI agents, explore the newest capabilities shaping your industry, and get your questions answered by industry leaders and experts. Here are some highlights: 1. Australia Release in Motion- demos and sessions reflect what's in production NOW! See real workflows and use cases built on the release. 2. Nenshad Keynote on AI Control - bridges "AI as force multiplier" to the real problem: governing AI at scale. 3. Customer Proof Points - new spotlights and use cases (EmployeeWorks maturity, Armis/Veza integration, others) -learn from your peers' implementations. 4. Otto Integration Throughout - Otto workflows woven into sessions across the board- see governance in action. 5. SME Access- have deeper technical conversations with on-site experts 6. Hands-On Sessions - more specialized sessions so you can go deeper on specific use cases Secure your spot at World Forum New York! I'm attending so I hope to see you there. Tracy O'Brien - ServiceNow

Betty5 · ‎05-06-2026

Hi, I will be visiting New York in July and I was wondering if there are any events organized, formal or informal. Thank you.

Jon71 · ‎05-15-2025

Has any one heard anything when and where they are posting the session slide decks for K25? TIA!

Jill Jackson-Jo · ‎06-13-2024

Hello Is anyone using service owner workspace to create and manage changes? We are exploring the use of SOW vs the Classic UI. Would like to connect and discuss how you transitioned to SOW or if you are offering both views. Thanks!

tracyo_brien · ‎04-02-2026

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026. This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face. NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge. Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community. With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home. I hope to see you there! Tracy O'Brien

Group Activity

Register today for the New York World Forum on September 9th!

SNUG Meetings/ events in July

Knowledge 25 Slide Decks

Service Operations Workspace - Change Management

Register today for Knowledge 2026 to access Agenda Builder April 7th!

New Jersey SNUG

Group Activity

Register today for the New York World Forum on September 9th!

SNUG Meetings/ events in July

Knowledge 25 Slide Decks

Service Operations Workspace - Change Management

Register today for Knowledge 2026 to access Agenda Builder April 7th!