Service Operations Workspace - Change Management

[Jill Jackson-Jo]

Hello

Is anyone using service owner workspace to create and manage changes?  We are exploring the use of SOW vs the Classic UI.  Would like to connect and discuss how you transitioned to SOW or if you are offering both views.

Thanks!

[RWHeals]

So I just developed this for a customer. From a developer's perspective, to configure this, I basically had to modify a few UI actions to work in Workspace (Conflict calendar, Risk Assessment (if applicable), and Request Approval).  This allows the full change life cycle in Workspace.

[Jill Jackson-Jo]

Thanks for responding ! Does your client support both SOW for change and classic change management module and if so is this a challenge to maintain both when upgrades and maintenance is needed?

[Yashsvi]

Hi @Jill Jackson-Jo,

please check below link:

https://www.youtube.com/watch?v=5TErpVYNdoo

https://www.servicenow.com/community/change-management-in-service/ct-p/sow-change-management

https://www.youtube.com/watch?v=JHm-BDJECC0

https://www.youtube.com/watch?v=rLeakpp59to

https://www.youtube.com/watch?v=U-znrvS2fW8

Thank you, please make helpful if you accept the solution.