Service Operations Workspace - Change Management

Jill Jackson-Jo
Tera Contributor

‎06-13-2024 01:07 PM

Hello

 

Is anyone using service owner workspace to create and manage changes?  We are exploring the use of SOW vs the Classic UI.  Would like to connect and discuss how you transitioned to SOW or if you are offering both views.

 

Thanks!

 

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3 REPLIES 3

RWHeals
Tera Contributor

‎06-14-2024 10:07 AM

So I just developed this for a customer. From a developer's perspective, to configure this, I basically had to modify a few UI actions to work in Workspace (Conflict calendar, Risk Assessment (if applicable), and Request Approval).  This allows the full change life cycle in Workspace.

Jill Jackson-Jo
Tera Contributor
In response to RWHeals

‎06-20-2024 07:46 AM

Thanks for responding ! Does your client support both SOW for change and classic change management module and if so is this a challenge to maintain both when upgrades and maintenance is needed?

0 Helpfuls

Yashsvi
Kilo Sage

‎06-14-2024 11:32 AM

Hi @Jill Jackson-Jo,

please check below link:

https://www.youtube.com/watch?v=5TErpVYNdoo

https://www.servicenow.com/community/change-management-in-service/ct-p/sow-change-management

https://www.youtube.com/watch?v=JHm-BDJECC0

https://www.youtube.com/watch?v=rLeakpp59to

https://www.youtube.com/watch?v=U-znrvS2fW8

Thank you, please make helpful if you accept the solution. 

Change Management in Service Operations Workspace
Change Management in Service Operations Workspace
youtube.com/watch?v=5TErpVYNdoo
Change management in Service Operations Workspace not only modernizes, but also accelerates change management with an elevated, data-driven, and simplified experience. Learn how the dynamic overview page can reduce the clutter in change forms and render contextual information based on state. Also
Modernize change management with Service Operations Workspace
Modernize change management with Service Operations Workspace
servicenow.com/community/change-management-in-s...
Learn about change management in Service Operations Workspace including the end to end lifecycle of a change. The session will include a detailed walkthrough of the capabilities and possible configurations. Participants will be able to ask questions and provide feedback.
Get to know Service Operations Workspace for ITSM
Get to know Service Operations Workspace for ITSM
youtube.com/watch?v=JHm-BDJECC0
Get an overview of Service Operations Workspace and find out how it combines IT Operations and IT Service Management capabilities to provide a unified experience and a reinvented core that enables modern best practices to automate and improve service reliability. Discover how teams can improve ...
Explore Utah || Change Management via Service Operation Workspace #Shorts #Short
Explore Utah || Change Management via Service Operation Workspace #Shorts #Short
youtube.com/watch?v=rLeakpp59to
Utah #servicenow #servicenowdeveloper #upgrade Disclaimer: This video is based on latest Release of ServiceNow. Practical/Hands on in these are with my best knowledge & experience. These videos did not promote any ServiceNow Sales pitch or marketing.
Modernize change management with Service Operations Workspace
Modernize change management with Service Operations Workspace
youtube.com/watch?v=U-znrvS2fW8
Learn about change management in Service Operations Workspace including the end to end lifecycle of a change. The session will include a detailed walkthrough of the capabilities and possible configurations. Participants will be able to ask questions and provide feedback.