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Published on by
caterine_alvare
We are very excited to announce the next New Jersey ServiceNow User Group.
Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals. A special thank you in advance to our sponsor Aptris!
This session will allow users to:
- Trade tips, tricks and successes around the ServiceNow platform.
- Hear best practices and demonstrations
- Network with your fellow IT professional
Location:
Date: Wednesday, June 24, 2015
Time: 10:30 am to 5:00 pm followed by Happy Hour
Location: Rutgers University - Busch Student Center / Multipurpose room
Address: 604 Bartholomew Road, Piscataway, NJ 08854
Updated parking instructions:
Visitors may park in Lots 51, 59, 60B & 67 without permits. Event Parking signage will be placed at the entrance to Lots 51, 59, 60B & 67. Please note that LOT 51 is right across from the student center.
Agenda:
8:30am — 10:30am Optional Performance Analytics Workshop
10:30am — 11:00am Registration/Networking
11:00am — 11:15am Welcome (ServiceNow, Aptris, Steering Committee)
11:15am — 12:00pm Delivering on a Promise: Service Catalog Taxonomy and the Customer Experience — Ricardo Chavira, Senior Solutions Consultant, Aptris
12:00pm — 12:45pm Lunch
12:45pm — 1:30pm K15 — Key Messages and Highlights - Marcy Paterson, Manager Solution Consulting, ServiceNow
1:30pm — 2:00pm Performance Analytics case study — Russell Lazarek, Ernst & Young
2:00pm — 2:15pm Break
2:15pm — 2:45pm IT Financial Management Case Study — AEGIS and ServiceNow
2:45pm — 3:30pm Fuji Presentation — UI, Features/Functionality, Best Practices for Upgrades — Branden Strickland, Technical Consultant, ServiceNow
3:30pm — 4:00pm Open Discussion/Q&A for Presenters, Wrap Up
4:00pm Happy Hour
Sign up for the Performance Analytics Workshop:
At the upcoming New Jersey SNUG we will be hosting an optional Performance Analytics workshop in the morning before the SNUG begins. Attend this 90 minute hands-on session to learn how to determine which KPIs will help you drive performance in your organization, how to create these KPIs using Performance Analytics, how to collect the required data from your ServiceNow instance, and how to best visualize the outcomes in dashboards and scorecards. Space is limited, so sign up today
Location: Rutgers University - Busch Student Center / Multipurpose room / 604 Bartholomew Road, Piscataway, NJ 08854
Event has ended
You can no longer attend this event.
Start:
Wed, Jun 24, 2015 02:30 PM PDT
End:
Wed, Jun 24, 2015 09:00 PM PDT