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Published on by
tracyo_brien
tracyo_brien
Hello SNUG Members!
You're invited to attend a special event in New York!
Event Details:
- Date: December 9, 2024
- Time: 9:00 AM - 4:00 PM
- Location: ServiceNow Office, New York City, NY
Future-Proof Your ITSM Strategy: Leveraging Service Operations Workspace and Generative AI
You’ll gain actionable insights, explore real-world success stories, and learn how to streamline workflows while driving proactive service management and preparing your ITSM strategy for the future.
- Learn how SOW unifies workflows and improves ITSM efficiency
- A view into what’s new in the ServiceNow® ITSM roadmap
- Insights on integrating GenAI with ServiceNow Now Assist for ITSM
- Direct engagement with Outbound Product Management and networking with other ServiceNow customers
AGENDA:
Welcome and Introductions
What’s New with ITSM Service Operations Workspace
- Understanding Service Operations Workspace: Key Benefits and Features
- Adopting Service Operations Workspace: Three Use Cases for Success
- SOW Implementation Best Practices for Crawl, Walk, Run
- Networking Lunch
Roundtable: Your SOW Adoption Journey
Now Assist (AI)
- Discover how Now Assist brings AI-driven efficiency to ITSM
- Now Assist: You're Closer Than You Think: Activation Best Practices
Q&A and Wrap Up
We will offer a variety of food throughout the event, including vegetarian, vegan, and gluten-free options. If you have any additional dietary requirements or questions leading up to the event, please contact Justine Chen at justine.chen@servicenow.com.
Event has ended
You can no longer attend this event.
Start:
Mon, Dec 9, 2024 05:00 AM PST
End:
Mon, Dec 9, 2024 01:00 PM PST
