We're putting together the agenda for our upcoming NYC SNUG event   Thursday, June 4 at the SN HY NYC Office   and I'm looking for two customers in the New York area who want to share their ServiceNow story with the community.   You don't need a polished deck or a perfect implementation.  Just talk about your real experience, what you built, what worked, what you'd do differently.   If you're interested or know someone who should be on stage, please reach out to me directly or to Anna Kinworthy from the ServiceNow who's helping pull this together.   We'd love to talk.   Thank you,  Michael Yazinsky | Michael.YAZINSKY@loreal.com Anna Kinworthy | anna.kinworthy@servicenow.com ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Fellow NYawkers in Snow   Our grand annual NYC ServiceNow User group meeting is being planned now.    We have the day Thursday, June 4   Do not make other plans on this date.  Save this date.    We have the location.   The luxurious Headquarters, you know and love ServiceNow Office, 50 Hudson Yards   We are finalizing a world class event line-up that will include content for every enterprise inclination.    Sessions planned with Moveworks, ServiceNow University, plus customer speakers.   This is one you must not miss.  Tell all your friends.  Tell all your enemies.  Tell all the people that you do not know!   The one and only NYC SNUG is happening again on Thursday, June 4 @ the ServiceNow Office, 50 Hudson Yards.   More to come.   #ServiceNow #SNUG #NYCSNUG #ServiceNowCommunity #WorkflowAutomation #EnterpriseServiceManagement #AIinIT #CustomerStories ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Hello SNUG Members!   AI isn’t the future—it’s now. At ServiceNow, our customers aren’t just talking about AI; they’re putting it to work in powerful, practical ways. Join us at World Forum New York, a one-day complimentary event on October 29th at Javits Center and see how you can harness the power of AI to transform your business.   With content rich sessions, hands-on demos, immersive experiences, and a visionary keynote, you'll discover how companies around the world are driving transformation. Plus, you’ll also have plenty of opportunities to network with peers and have your questions answered by our Subject Matter Experts (SMEs).   World Forum is where shared learning happens, connections are born, and new ideas come to life. It’s where the world puts AI to work.   Please don’t hesitate to reach out with any questions. Register now and secure your seat. I hope to see you at this incredible event. REGISTER TODAY! ... View more