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Published on by
caterine_alvare
We are very excited to announce the next Higher Education ServiceNow User Group in New York on Thursday, August 3rd, 2017!
Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.
This session will allow users to:
- Trade tips, tricks and successes around the ServiceNow platform
- Hear best practices and demonstrations
- Network with your fellow IT professionals
Thank you to our host Columbia University and to our Sponsor Acorio!!!
Event details:
Date: Thursday, August 3rd
Time: 9:00am to 3:00pm
Location: Columbia University Faculty House (Seminar Room 1)
Address: 64 Morningside Drive
New York, New York 10027
Make sure you register to attend! Click here.
Agenda:
| 9:00 am — 9:30 am | Registration and Networking |
| 9:30 am — 9:45 am | Welcome and Introductions |
| 9:45 am — 10:45 am | Higher Ed Roadmap | Wanda Burgamy, ServiceNow |
| 10:45 am — 11:15 am | Columbia University Case Study |
| 11:15 am —11:45 am | Treat your students (and their parents) like customers: How one university is adopting a customer service paradigm to transform admission and retention, Acorio |
| 11:45 pm — 12:45 pm | Lunch |
| 12:45 pm — 1:30 pm | Higher Education Customer Case Studies | Wanda Burgamy, ServiceNow |
| 1:30 pm — 2:00 pm | Customer Case study |
| 2:00 pm — 2:30 pm | ITOM presentation - ServiceNow |
| 2:45pm | Wrap up |
| 3:00 pm | Happy Hour |
Location: Columbia University Faculty House (Seminar Room 1) - 64 Morningside Drive / New York, New York 10027
Event has ended
You can no longer attend this event.
Start:
Thu, Aug 3, 2017 01:00 PM PDT
End:
Thu, Aug 3, 2017 07:00 PM PDT