Next Experience Academy Session #7: What's new in Utah for Next Experience/UI Builder

Ashley Snyder · ‎02-24-2023

Q&A from the session

Q. Does History still only show the last 30 items?

A. By default, history only shows the last 30 items unless your organization has previously configured the system_property to show differently. See the product documentation for more information.

Q. When upgrading form San Diego to Utah, will Next Experience be enabled automatically?

A. Currently, Next Experience is not enabled by default when upgrading to San Diego, Tokyo, or Utah. Administrators will have to enable Next Experience via the system property (San Diego) or One-Click Activation (Tokyo, Utah). We suggest downloading the Next Experience Readiness Checker and running it on your instance for any unsupported features to assist with decision making and migration paths prior to activation.

Q. Is there a default location for your favorite group if you don't specify a location?

A. If you do not specify a favorite group, the favorite will go into the top level of all favorites, i.e. no grouping.

Q. In multi-menu filtering will workspaces and any custom menus also be filtered?

A. Yes.

Q. Why doesn't Agent Workspace show under the Workspace menu?

A. Agent Workspace is not added by default. If your organization still uses Agent Workspace, you can add it to the Workspace menu by following this product documentation. Keep in mind Agent Workspace will open in a new browser tab and will not inherit Next Experience theming.

Q. Who can modify Customizable In-Product notifications?

A. Administrators are the default OOTB.

Q. Will multi-menu favoriting also search for favorite group names?

A. Yes

Q. In Flow Designer, can you create customizable in-product notifications?

A. No, you cannot create provider notifications in Flow Designer. Flow Designer can trigger email notifications. See the product documentation for more information.

Q. Guided Tours were previous reported as a feature being deprecated in Next Experience, but now it's working. Are there other items being re-considered to continue working in Next Experience? Reason why I ask is because we are moving to Next Experience with Utah and need to plan for any migration or remediation for features that are deprecating.

A. Guided Tours were not deprecated in Next Experience, they were unsupported up until San Diego Patch 9, Tokyo Patch 4, and Utah. Most unsupported features do have roadmap items to be supported, with the exception of Live Feed, Connect Chat/Support. We recommend running the Next Experience Readiness Checker to scan unsupported features and suggestions by your version and refer to the Next Experience UI for migration assistance on unsupported features.

Q. The properties like chrome_toolbar or header are difficult to set up in advanced mode for first time users. It takes quite some time to understand the JSON structure it requires. Is there anything planned for it?

A. You can edit some of the basic properties for an experience in UI Builder such as sidebar, search, etc. We understand more advanced configuration requires knowledge of JSON and we have communicated the feedback to our product teams.

Q. Is there any UI builder training for Utah available?

A. We normally release updated training after the GA release, visit NowLearning for latest training releases. The UI Builder Fundamentals course will be updated for Utah.

Q. There is no option to track the page views. The user experience analytics doesn’t have any option to track UI builder page. Do we have anything in Utah?

A. You can use User Experience Analytics to track usage of workspaces including views by page. Currently tracking for the portal app shell is not available.

Q. Is the UI Builder Help form still context sensitive?

A. At the moment it is not, it is a static page.

Q. Is there an updated version of the snc-cli in the pipeline?

A. Yes, it will be updated to be compatible with Utah.

Q. If our organization is not using Next Experience yet (still on UI16) but we want to start learning the equivalent of dashboard editing (not UIB), where should we start?

A. Check out the Academy session we had on In-line dashboard editing for Next Experience.

Q. How did Ashley get Agent WS to show under the 'Workspace' top menu option? Our environment doesn't show Agent WS there.

A. Agent Workspace is not added by default. If your organization still uses Agent Workspace, you can add it to the Workspace menu by following this product documentation. Keep in mind Agent Workspace will open in a new browser tab and will not inherit Next Experience theming.

Q. In UI Builder, is there any ability to reorder event handlers for a component or for the events area of a data resource?

A. This is not possible at the moment.

Q. Can users other than ServiceNow modify the 'User Experience analytics' dashboard'?

A. Not currently, customers can configure the settings for User Experience Analytics, but not the dashboard itself.

Q. What is the recommended approach for configuring a workspace for a new implementation? If there are requirements to make modifications or configurations to the CSM workspace, is it better to clone it and make your configurations there? Or just update the OOB layouts and functionality within the CSM Configurable workspace?

A. We recommend using our out-of-the-box configurable workspaces and modifying them to your needs. You cannot clone a workspace. Workspaces have configurable elements such as lists, views, UI Actions/Declarative Actions, and more. If needed, you can create a variant of a shipped page and modify the variant to your needs. We recommend using one of our 20+ workspaces before creating your own as many of our workspaces have components and other elements that are not shipped with the App Engine Studio workspace template.

Q. Will portal themes ever be part of Theme Builder generation? I saw that the preview includes a very portal-ish page.

A. Not currently, Theme Builder as of Utah can only theme Next Experience which also cascades down to configurable workspaces since they are wrapped inside of Next Experience.

Q: Are Homepages resource hogs?

A. They can be depending on how they're configured, especially when users are adding multiple reports on a homepage.

Q. Are there recent component development examples?

A. There are going to be component development sessions at Knowledge this year and will have follow up content after the event.

Next Experience Academy Session #7: What's new in Utah for Next Experience/UI Builder

Next Experience Academy

Join us for our series of live sessions focused on Next Experience topics such as the Next Experience UI, UI Builder, Configurable Workspaces, Components, etc.

Recording Available

Resources

UI Builder : Next Experience

Q&A from the session

Let's connect together

Next Experience Academy Session #7: What's new in Utah for Next Experience/UI Builder

Next Experience Academy

Join us for our series of live sessions focused on Next Experience topics such as the Next Experience UI, UI Builder, Configurable Workspaces, Components, etc.

** Recording Available **

Resources

UI Builder : Next Experience

Q&A from the session

Let's connect together

Recording Available