Agents with ITIL role unable to see my lists created on the CSM/FSM configurable workspace

[Lee Coogan]

Good morning,

Been reconfiguring the CSM/FSM configurable workspace to suit our specific needs and upon adding my own lists to the CSM/FSM Configurable Workspace List Menu Config, my newly created ones are not visible to my ITIL users, but the default 'knowledge' one is still their?

Is it not a case of just adding a 'new' list menu and UX lists within these categorifies?

thanks

Lee

[Dr Atul G- LNG]

Hi @Lee Coogan 

Possible to share the screenshot of your issue. 

[Lee Coogan]

Hi @Dr Atul G- LNG 

Sure, see below.

only showing knowledge as list item in my agent workspace. 

All lists are set to active, only difference I can see is knowledge was out of the box, all the team queues were created manually by me.

thanks

Lee

[Dr Atul G- LNG]

Hi @Lee Coogan 

Check these, might be helpful

https://www.servicenow.com/community/now-platform-forum/why-lists-are-not-visible-in-agent-workspace...

https://www.servicenow.com/community/itom-forum/service-operations-workspace-lists-won-t-load/m-p/93...